Agreement to Terms
By accessing or using the Radiant Expanse website and services, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.
Definitions
In these Terms of Use:
- "We," "us," "our" refers to Radiant Expanse
- "You," "your" refers to the user of our website and services
- "Services" refers to device and appliance repair services provided by Radiant Expanse
- "Website" refers to radiant-expanse.com and all associated pages
Use of Website
You may use our website for lawful purposes only. You agree not to:
- Use the website in any way that violates applicable laws or regulations
- Attempt to gain unauthorised access to any part of the website or its systems
- Use the website to transmit harmful software or malicious code
- Copy, reproduce, or distribute any content without prior written consent
- Use automated systems to access the website without permission
- Impersonate any person or entity or misrepresent your affiliation
Repair Services
Service Requests
When you submit a repair request through our website, you are making an enquiry about our services. Submission of a request does not guarantee service availability or pricing. A binding agreement is only formed when we provide a written quote and you accept it.
Device Assessment
We will assess your device upon receipt to determine the nature of the issue and required repairs. The final repair cost may differ from initial estimates based on the diagnostic findings. We will contact you for approval before proceeding with any work that differs from the original quote.
Warranty
All repairs performed by Radiant Expanse come with a 90-day warranty covering both parts and labour. This warranty covers:
- Defects in replacement parts installed by us
- Workmanship issues directly related to our repair
The warranty does not cover:
- Damage caused by misuse, accidents, or modifications after repair
- Issues unrelated to the original repair
- Water or liquid damage occurring after repair
- Normal wear and tear
- Software issues or data loss
Data and Privacy
We recommend backing up all data before submitting your device for repair. While we take precautions, we are not responsible for any data loss during the repair process. For devices requiring password access, you may be asked to provide or temporarily remove security measures.
Uncollected Devices
Devices must be collected within 30 days of repair completion notification. Devices not collected within 60 days may be disposed of in accordance with applicable laws. Storage fees may apply for extended storage periods.
Pricing and Payment
Prices displayed on our website are starting prices and may vary based on device model, damage extent, and parts availability. All prices are in Australian Dollars (AUD) and include GST where applicable.
Payment is required upon collection of your repaired device. We accept major credit cards, debit cards, and bank transfers.
Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Radiant Expanse or its content suppliers and is protected by Australian and international copyright laws.
You may view, download, and print pages from the website for personal, non-commercial use, provided you do not modify the content and maintain all copyright notices.
Limitation of Liability
To the maximum extent permitted by Australian Consumer Law:
- We shall not be liable for any indirect, incidental, special, or consequential damages
- Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim
- We are not liable for any loss of data, business interruption, or lost profits
Nothing in these terms excludes or limits liability that cannot be excluded under Australian Consumer Law, including guarantees relating to consumer goods and services.
Indemnification
You agree to indemnify and hold harmless Radiant Expanse, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our website or services, or your violation of these terms.
Third-Party Links
Our website may contain links to third-party websites. We have no control over the content or practices of these sites and accept no responsibility for them. Accessing linked sites is at your own risk.
Modifications to Terms
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes acceptance of the modified terms.
Termination
We may terminate or suspend your access to our website immediately, without prior notice, for any breach of these Terms of Use. Upon termination, your right to use the website will cease immediately.
Governing Law
These Terms of Use are governed by and construed in accordance with the laws of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria for the resolution of any disputes.
Severability
If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Entire Agreement
These Terms of Use, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Radiant Expanse regarding use of our website and services.
Contact Information
For questions about these Terms of Use, please contact us:
Radiant Expanse
247 Collins Street
Melbourne VIC 3000
Australia
Email: [email protected]
Last updated: January 2024