Our Story

What started as a small repair shop in Melbourne has grown into one of Australia's most trusted device repair services. Our founder, Marcus Chen, opened the first location after seeing how many people were throwing away electronics that could easily be fixed.

Fifteen years later, we've repaired over 50,000 devices and expanded to service centres across every major Australian city. But our core mission hasn't changed: provide honest, affordable repairs that extend the life of your technology.

We've seen the industry change dramatically — from flip phones to smartphones, from CRT televisions to 8K displays. Through it all, we've invested in training and equipment to stay at the forefront of repair technology.

Our Repair Philosophy

We believe in fixing things properly the first time. That means never cutting corners, using quality parts, and taking the time to diagnose the real problem — not just the obvious symptoms.

Too many repair shops replace expensive components when a simple fix would do. We won't recommend a motherboard replacement when cleaning a corroded connector solves the issue. Our technicians are trained to find the most cost-effective solution for you.

Every device that leaves our workshop undergoes comprehensive testing. We check everything, not just the original complaint. If we spot a potential issue, we'll let you know before it becomes a bigger problem.

Leadership Team

The people driving our commitment to excellence

MC

Marcus Chen

Founder & CEO
LP

Lisa Patel

Operations Director
TN

Tom Nguyen

Head Technician
EK

Emma Kowalski

Customer Experience

Certifications & Partnerships

Our technicians hold certifications from major manufacturers including Apple, Samsung, LG, Sony, and Microsoft. This ensures we have access to official repair documentation, diagnostic tools, and genuine replacement parts.

We're also members of the Australian Computer Society and the Electronics Repair Association, keeping us connected to the latest industry standards and best practices.

Environmental responsibility matters to us. We partner with certified e-waste recyclers to ensure components we can't repair are disposed of properly, not dumped in landfills.

2009 Year Founded
45+ Expert Technicians
12 Service Centres
50k+ Happy Customers

Ready to Experience the Difference?

See why thousands of Australians trust us with their device repairs.

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