Introduction
Radiant Expanse ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this privacy policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this privacy policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
- Fill out a contact or booking form on our website
- Request a repair quote or service
- Subscribe to our newsletter
- Communicate with us via email or other channels
This information may include:
- Name and contact details (email address, postal address)
- Device information relevant to your repair request
- Service preferences and history
- Any other information you choose to provide
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address and general location data
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our repair services
- To process your repair requests and communicate about your service
- To respond to your inquiries and provide customer support
- To send you service updates and promotional materials (with your consent)
- To improve our website and services
- To comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With service providers who assist in our operations (payment processors, shipping companies)
- When required by law or to respond to legal process
- To protect our rights, privacy, safety, or property
- In connection with a business transfer or acquisition
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required by law. Service records are typically retained for seven years for warranty and legal purposes.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal requirements)
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitute acceptance of the revised policy.
Contact Us
If you have questions about this privacy policy or our privacy practices, please contact us at:
Radiant Expanse
247 Collins Street
Melbourne VIC 3000
Australia
Email: [email protected]