Our Commitment to GDPR
Radiant Expanse is committed to protecting the personal data of all individuals, including those who reside in the European Economic Area (EEA). Although we are an Australian company, we recognise and respect the principles of the General Data Protection Regulation (GDPR) and extend these protections to all our customers regardless of location.
Legal Basis for Processing
We process personal data under the following legal bases:
- Contractual necessity: Processing required to fulfil our repair services agreement with you
- Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services and communicating with customers
- Consent: Where you have given explicit consent for specific processing activities, such as marketing communications
- Legal obligation: Processing required to comply with applicable laws and regulations
Your Rights Under GDPR
If you are a resident of the EEA, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge within one month of your request.
Right to Rectification
If you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete this information.
Right to Erasure
Also known as the "right to be forgotten," you may request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for its original purpose or you withdraw your consent.
Right to Restrict Processing
You may request that we limit the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to processing based on legitimate interests.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit this data to another controller without hindrance.
Right to Object
You may object to processing of your personal data based on legitimate interests or for direct marketing purposes. We will cease processing unless we can demonstrate compelling legitimate grounds.
Rights Related to Automated Decision Making
You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. We do not currently use automated decision-making processes.
Data Transfers
As an Australian company, your personal data may be transferred to and processed in Australia. Australia has been recognised by the European Commission as providing an adequate level of data protection. We also implement appropriate safeguards for any international data transfers.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Service records are typically retained for seven years. Marketing data is retained until you withdraw consent or request deletion.
Data Security
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:
- Encryption of personal data where appropriate
- Regular testing and evaluation of security measures
- Staff training on data protection
- Access controls limiting data access to authorised personnel
Data Breach Notification
In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. If the breach is likely to result in high risk to you, we will also notify you directly.
Exercising Your Rights
To exercise any of your GDPR rights, please contact our Data Protection Officer:
Email: [email protected]
Address: Data Protection Officer
Radiant Expanse
247 Collins Street
Melbourne VIC 3000
Australia
We will respond to your request within one month. If your request is complex, we may extend this period by up to two months, in which case we will inform you of the extension and the reasons for it.
Complaints
If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with a supervisory authority. For EEA residents, this would be the data protection authority in your country of residence.
Updates to This Notice
We may update this GDPR compliance notice from time to time. Any changes will be posted on this page with an updated revision date.
Last updated: January 2024